F.A.Q.s

Making Purchases

 

How do I place an order on your website?

     You can easily place an order on our website by selecting the desired items, adding them to your cart, and proceeding to the checkout page. Follow the prompts to enter your shipping and payment information, then confirm your order.

What payment methods do you accept?

     We accept major credit cards (Visa, MasterCard, American Express), debit cards, PayPal, and other secure online payment methods.

Is my personal and payment information secure when I make a purchase?

     Absolutely. We prioritize the security of your information and use advanced encryption technology to safeguard your personal and payment details.

Can I track the status of my order?

     Certainly! Once your order is confirmed, we'll provide you with a tracking number via email. You can use this number to track the delivery status of your package.

 

Returns

 

What is your return policy?

     Our return policy allows you to return items within 30 days of receiving them. Items must be in their original condition with all tags attached.

How do I initiate a return for an item I'm not satisfied with?

     To initiate a return, visit our website's "Returns" section and follow the provided instructions. You'll be guided through the process and provided with a prepaid shipping label.

Is there a time limit for making returns?

Yes, you have up to 30 days from the date of receipt to initiate a return.

Can I return an item I purchased online to a physical store, or vice versa?

     Generally, items purchased online should be returned through our online return process, and items bought in-store should be returned in-store. Check our return policy for specific instructions.

What condition should the item be in for it to be eligible for a return?

     Items should be in new, unworn, and unwashed condition with all original tags and packaging intact for them to be eligible for a return.

 

Exchanges

 

Can I exchange an item for a different size/color?

     Yes, you can exchange items for a different size or color within our specified return window. Follow the return process and indicate your preference for an exchange.

Is there a cost associated with exchanging an item?

     Exchanges due to size or color preferences are generally free of charge. However, if the exchanged item is of higher value, you may need to pay the difference.

Can I exchange an item I purchased on sale or during a promotion?

     Yes, you can exchange sale items or items purchased during promotions. The value of the exchanged item will be adjusted based on the original purchase price.

What's the process for exchanging a defective or damaged item?

     If you receive a defective or damaged item, please contact our customer support within 7 days of receiving the order. We will assist you in arranging a return and replacement.